Terms and conditions

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Data retention
Customer and prospect data is stored for 5 years after the end of the relationship.This period begins: at the time of the last order, the last time the customer connects to its account, when an email is sent to the customer service department, if the link in an email sent by 5FIVE is clicked on, if items are placed in the basket but a purchase is not made, or finally if the customer sends a positive response to an email requesting whether they wish to continue to receive sales material at the end of the five years or not.

At the end of this period of time, the customer's or prospect's data will be anonymised.